Shipping Information

To place an order and have it shipped to you, follow the checkout instructions provided on our website during your purchase. If you need help with shipping details or order verification, you can contact us directly for assistance.

• Processing window: Orders are typically processed within 1–3 business days, with possible extensions during peak seasons, sales or severe weather.
  
• Shipping area: We currently only ship within Canada and do not deliver to P.O. Boxes; a valid physical street address is required for all shipments.
  Restrictions: Certain seeds, fertilizers, nutrients and pest control products are
• regulated by provinces, and we may cancel or refund orders violating local laws.
  
  

• Shipping costs are calculated automatically at checkout based on your province and order subtotal before taxes, with three pricing zones across Canada.
• Standard, remote and extreme remote regions each have tiered shipping fees, with free shipping available on qualifying orders.
• Heavy or oversized items may include additional surcharges, all clearly shown before payment with no hidden fees.

• Liquids, nutrients, pH products and pest controls ship via ground only with no expedited options.
• Orders may arrive in multiple packages with separate tracking numbers, and large/heavy orders may be delivered via freight curbside service.

• Please inspect your package upon delivery. If items arrive damaged, incorrect or incomplete, contact us within 48 hours with your order number and photos for verification.
• Shipping times are estimates and not guaranteed; we are not responsible for carrier, weather or inspection delays.
• Invalid or undeliverable addresses may result in additional shipping and redelivery fees deducted from refunds.